Refund Policy

1. Overview

Subscriptions are billed in advance for the interval you chose. This policy explains how we treat refunds; it does not reduce any refund right you have under the consumer law that applies to you.

2. Free credits

No payment is taken for the free daily allowance, so there is nothing to refund on it. Generated songs from the free allowance are for personal, non-commercial use.

3. Monthly plans

A monthly plan renews every month until you cancel. If you cancel after a renewal, the current period runs to its end and no further payment is taken.

4. Annual plans

An annual plan is paid once for twelve months and refills credits for the year. If you cancel early, the plan stops at the end of the paid year rather than refunding the unused part, except where the law requires otherwise.

5. First payment

If you have not spent any credits on the subscription, write to us within 14 days of the first payment and we will refund it. Once credits have been spent, the generation capacity has been consumed and the payment is no longer refundable.

6. When we do refund

We refund in these situations.

• A duplicate or accidental charge for the same period.
• A payment taken after you cancelled, where cancellation was completed before the renewal date.
• A billing error on our side, or a charge you did not authorise.
• A technical fault that prevented the Service from working at all for a sustained period during your paid term.

7. When we do not refund

We do not refund in these situations.

• Change of mind after credits have been spent.
• A generation you did not like, or lyrics that needed editing.
• Failure to cancel before a renewal, where the cancellation reminder was available in your account.
• Accounts closed for breaching the Terms of Service.

8. Failed generations

If a generation fails because of a fault on our side, the credits spent on that request are returned to your balance automatically, and you can try again at no extra cost.

9. Chargebacks

Please contact us before starting a chargeback: it is slower for you and it closes the account while the dispute runs. We will look at the payment with your account history in front of us and answer within a few business days.

10. How to request a refund

Email support@aimusicgenerator.lol from the address on your account, with the date of the payment and the last four digits of the card. We answer refund requests within five business days and, when we approve one, send it back to the original payment method through Stripe.

11. Contact

Billing questions and refund requests: support@aimusicgenerator.lol.